Senior Account Manager



Sales & Business Development
Posted on Friday, October 13, 2023

About Transak:

Transak is a leading player in the web3 world, offering seamless crypto on-ramping and off-ramping solutions. We are looking for an experienced Director of Sales to join our dynamic team. As we continue to expand our presence, we are looking for a seasoned Senior Account Manager to fortify our account management operations and contribute to our rapid growth trajectory.

Key Responsibilities:

  1. Strategic Account Management: Manage, support, and nurture relationships with our top-tier partners, ensuring their utmost success and satisfaction.
  2. Advisory Relationship Development: Establish a trusted advisory relationship with partners, understanding their unique needs and providing tailored solutions.
  3. Account Planning: Conduct internal and external account planning workshops, strategizing on effective partner growth and management tactics.
  4. Feedback Mechanism: Implement and regularly revise our Partner Feedback Survey, ensuring it captures vital insights to improve our services.
  5. Data-Driven Insights: Generate monthly insight reports, interpreting data to pinpoint areas of improvement for our partners and enhance their experience.
  6. Cross-Functional Collaboration: Act as the key liaison between partners and our internal teams (Product, Marketing, Engineering), sharing actionable insights and collaborating to enhance the partner experience.
  7. Client Relationship Management: Handle a myriad of client-related tasks, from monthly calls, data requests, product updates to conversion rate analysis, ensuring a seamless experience for our partners.
  8. CRM Management: Ensure our Customer Relationship Management tool is consistently updated with relevant client details, fostering efficient communication and service delivery.

Desired Profile:

  • Experience: 4+ years in account management, business development, or sales, preferably within a global fintech or web3 company.
  • Communication: Proven ability to present, communicate, and influence effectively across organizational hierarchies.
  • Cross-Functional Collaboration: Experience working closely with teams across an organization, particularly Business Development.
  • Detail-Oriented: Exceptional attention to detail, combined with sound organizational and planning skills.
  • Educational Qualification: BS/BA degree.
  • Web3 Knowledge & Experience: An inherent interest and knowledge base in the web3 space.
  • Additional Preferences:
    • Proven track record in delivering client-centric solutions.
    • Strong business acumen, analytical, and strategic thinking abilities.
    • Experience working with Business Development teams is a plus.

If you're passionate about shaping the future of web3 and believe in delivering unparalleled partner experiences, your next big opportunity awaits at Transak.