Job Description

The Sr. Trade Desk Specialist is both a technical and an operational role, requiring direct hands-on interaction with trading systems as well as administrative and operational tasks. The role is served by veteran financial technologists with responsibilities that include providing customer support and production level operational oversight of one or more real-time low latency Cboe Japan equity trading platforms (Alpha, Select, Match, BIDS) and Smart-Order-Routing (SOR) system.

This role is responsible for providing first class support in conjunction with solving problems, monitoring systems, and ensuring systems maintain a healthy state and troubleshooting when they are not and provide reporting and business analysis. Trade Desk Specialists will often act as a liaison between different stakeholders including global and regional securities and buy side firms, vendors, other exchange operators, along with internal business and technology teams. A Trade Desk Specialist must be able to work independently with little to no direct supervision in performing their duties.

Job Description:
• Provide Subject Matter Expertise in one or more areas critical to production operations support by mentoring, providing guidance to, and through training to Cboe staff. Liaise with vendors and operators of facilities supporting critical financial infrastructure. Provide thought leadership and act as an escalation point for the team.
• Liaise with business associates, customers, and software engineers to define and design new features and functions. Support implementation of configuration updates (e.g. SQL) required to affect platform change to enable new system functionality. Test changes to systems and platform functionality prior to deployment and work with software engineering team to resolve systemic issues that are identified. Lead and participate in internal and industry-wide weekend testing as needed.
• Perform analytical functions to troubleshoot and explain complex technical and/or trading issues, conduct root cause analysis as well as impact analysis studies, and resolve customer issues for Cboe trading systems and other platforms related to Cboe’s Application Programming Interfaces (APIs). E.g. market data, order entry, web service APIs. Participate in operational on-call support rotations as needed.
• Utilize SQL to conduct data mining against databases, a UNIX shell to examine log files, or Cboe proprietary tools in support of gathering and analyzing data to provide reports to and service the needs of customers and business teams.
• Perform daily system checks and periodically review audit logs to verify system changes. Monitor active production, disaster recovery, and certification/test environment systems and ensure Cboe platforms and systems are operating as expected. Take direct action to resolve known issues. Provide customers, regulators, and the business with live updates related to systems and trading issues.
• Control and support all Cboe Japan trading systems (both production and test environments) and SOR,; service client order enquiries; manage client requests on trade capacity and/or other trading/settlement correction and verifications; manage and execute workflow related to PTS margin and other operations to ensure compliance with Japan regulations.
• Provide customers and sales support and training related to platform behavior, order processing behavior, market structure, and feature/functions.
• Update internal technical and operations procedures within the Operations team’s Confluence space. Draft technical notices and updates to technical specifications.
• Onboard new clients, establish client access to platforms, provision new services, assist customers with establishing default settings (e.g., order entry, routing, entitlements, risk management) based on their usage of a given Cboe platform, and conduct client certification testing and support.

Requirements
• Language: Bilingual required with fluent Japanese and at least business level English.
• 5 years of relevant experience with client service capacity within exchange/PTS based environment and/or financial markets industry.
• Thorough knowledge and understanding of the Japan Equities market.
• Experience dealing with front office traders, brokers, regulatory bodies, clearing houses, vendors or exchanges.
• An understanding of all aspects of exchange connectivity including:
 Infrastructure / Client-Connectivity
 Trading System Interfaces (Order Entry/Market Data)
• Broad IT skills including a working knowledge of common trading platforms and technologies such as the FIX protocol.
• Good knowledge and understanding of SQL and UNIX Shell.
• Understanding of Agile Development Methodology, experience and working and interacting with software development teams would be a plus
• Education: Degree educated preferably in Business or IT

Any communication from Cboe regarding this position will only come from a Cboe recruiter who has a @cboe.com email or via LinkedIn Recruiter. Cboe does not use any other third party communication tools for recruiting purposes.